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FAQ

FAQ

FAQ

1. What exactly is a visa?

It is a document showing that a person is (conditionally) authorised to enter, stay in or leave a certain country. In most cases, a visa is issued at the consulate of a country; otherwise, it is issued at the border. The visas are either glued or stamped into a passport. They may also be issued electronically (as is the case with the Australia visa). For some countries, every person who enters has to obtain a visa. Others countries have what is known as a reciprocal agreement with certain countries, which forgo visa requirements. Before a visa expires, single or multiple entries are allowed. Research all visa requirements before you travel internationally and avoid issues with airlines and/or any border control officials. An airline can refuse to board a passenger if a destination country requires a visa and the traveller does not have it in their passport.

2. Do you offer work, student or residence visas?

The visas we process usually include tourist, private, crew, business and official visas. Check our individual country pages for more details. Applicants can apply directly at an embassy or a consulate in case we do not provide a visa.

3. What is visa validity? How does it differ from maximum stay?

The validity of a visa depicts the dates during which the visa is valid. Say a visa for China is effective for 90 days. Then, you must visit China before the expiration of those 90 days. The allotted time to stay in a country is the maximum stay. The default maximum stay for China is 30 days, i.e. you are allowed to stay in China for a maximum of 30 days, even if your visa is valid for 90 days. Different countries have different interpretations and requirements regarding maximum stay and visa validity.

4. Am I guaranteed to get my visa by a definite date?

We try our hardest to make sure that you receive your visa in time for your journey. Different embassies have different processing times, which may vary based on given circumstances. We cannot guarantee that your visa will be restored to you by a date, simply because it is entirely the embassy’s decision as to when it will be released. Sometimes, embassies become overwhelmed with the large number of applications they get, which translates to longer processing times. Additionally, processing officers can request many additional documents, which will also lead to processing time being extended. Embassies often give last minute updates on national holidays or anything which might lead to the embassy closing for the day. Equipment failure can also cause delays. Such changes are almost impossible to anticipate and may prolong processing times even further. Nevertheless, we do as best we can to get the paperwork processed in time, without any delay.

5. Should I physically mail my passport to you?

Yes. With the exception of Australia, we need to possess the passport for visas to most countries. We submit the passport, the application and other documents to the embassy; here, the consular officer stamps the visa onto one of the passport’s pages. When the visa is ready, we will pick it up and mail it to you.